Shipping policy
Shipping policy
Most orders are made to order. Some products are fulfilled by a production partner.
Processing times
- Most orders are prepared within 3–7 business days.
- New product drops, holidays, and sales can add time.
U.S. shipping rates
- Most eligible orders under $70 use a $5.99 standard rate.
- Free standard shipping applies to the eligible standard shipment when the cart subtotal reaches $70.
- Some hats and partner-fulfilled products use product-specific rates.
- Rush and express options stay paid when available.
Checkout shows the final rate for each shipment before payment.
Separate shipments
Partner-fulfilled or product-specific items can ship separately from the rest of an order. A mixed cart can show more than one shipment and more than one shipping charge. Free shipping on the eligible standard shipment does not make a separate partner-fulfilled shipment free.
U.S. delivery times
- After fulfillment, standard delivery usually takes 3–5 business days.
- Partner-fulfilled products can take longer.
- Carrier delays, weather, and other events outside our control can add time.
Order tracking
We send tracking information when each shipment leaves its fulfillment location. Please allow up to 24 hours for a carrier scan to appear.
International shipping
- We ship to select international destinations. Available rates appear at checkout.
- Customers are responsible for customs duties, import taxes, and local fees.
- International delivery can take 2–4 weeks after fulfillment.
Address changes and cancellations
Check your shipping address before you place the order. We cannot guarantee an address change or cancellation after an order is placed. Email hello@werebackco.com as soon as possible, and we will try to help.
Lost or delayed packages
If tracking does not update for more than 7 business days, email hello@werebackco.com. We will help locate the shipment or start a carrier claim.
Questions
Email hello@werebackco.com.
